ECONOMY DELIVERY IS FREE ON ALL OF OUR PRODUCTS!
Here at House of Isabella, we do not believe in customers having to pay extra on top of their purchases for delivery. That's why we have decided to take the bold step of offering all of our products with Free Delivery.
EXPRESS DELIVERY AVAILABLE
We know that many of us are restricted by time and tight deadlines. That is why, we offer an Express Delivery option for you to choose as an upgrade option. We can upgrade economy delivery to express and instead of delivery within 5-10 working day, you can expect express deliveries to reach you within 2-3 working days maximum. If on the rare occasion that we can't reach this express delivery deadline, we will refund your additional express delivery charge. You can't say fairer than that!
Gifts, Cards and Parcels
Our gift cards are sent 1st class via Royal Mail and our smaller goods and gifts will be delivered via Interlink, DPD or XDP. Interlink DPD or XDP offer a tracking service and also are able to send the customer a 1hr time slot via text message. Please leave a contactable mobile phone number should you require this service.
We aim to have your products delivered to you within the reasonable time frame of between which is stated on the product page, typically 5-10 working days for FREE Economy Delivery, but you can upgrade to Express delivery should you need your order sooner (typically 2-3 working days maximum)
At any one time, we can have anywhere up to 2,000 products on our website and although many items are in stock, we also place stock on back order with our suppliers and manufacturers.
Delays in this instance will be fully communicated and if you require a more specific time frame, please feel free to contact us before placing your order.
For larger heavier items, customer assistance may be required to help the driver and delivery is strictly to ground floor only for insurance purposes.
We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare even of damage.
Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can be specific to AM or PM and informed by email or text message. Deliveries will only be available during the working week Monday - Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. This however is not always available. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed agreed deliveries may be subject to re-delivery/cancellation charges.
If you are not fully satisfied with your purchase, for whatever reason, you have 14 days from the date of delivery to contact us to return your order. All items being returned much be pre-arranged, and either organised to be returned by yourself, or by us (for a standard charge), and items MUST be in their ORIGINAL PACKAGING and in a re-saleable condition. Once received back at our returns depot, a refund will be issued.