Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers.
We aim to have your products delivered to you within the reasonable timeframe of between 1-4weeks but more often than not, we deliver much quicker.
However, we have anywhere up to 3,000 products on our website and although many items are in stock, we also place stock on backorder with our suppliers and manufacturers.
Delays in this instance will be fully communicated and if you require a more specific timeframe, please feel free to contact us before placing your order.
Our dedicated delivery teams will often offer two man delivery or pallet service to ensure that all items are delivered safely and securely.
We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare even of damage.
Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can be specific to AM or PM and informed by email or text message.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endevour to arrange a suitable alternative.
Gifts, Cards and Smaller items
Our gift cards will be sent 1st class via Royal Mail and our smaller goods and gifts will be delivered via Interlink. Interlink offer a tracking service and also are able to send the customer a 1hr time slot via text message. Please leave a contactable mobile phone number should you require this service.