We aim to have your products delivered to you within the reasonable timeframe of between 1-4weeks but more often than not, we deliver much quicker.
However, we have anywhere up to 3,000 products on our website and although many items are in stock, we also place stock on backorder with our suppliers and manufacturers.
Delays in this instance will be fully communicated and if you require a more specific timeframe, please feel free to contact us before placing your order.
Our dedicated delivery teams will often offer two man delivery or pallet service to ensure that all items are delivered safely and securely.
We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare even of damage.
Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can be specific to AM or PM and informed by email or text message.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endevour to arrange a suitable alternative.
Gifts, Cards and Smaller items
Our gift cards will be sent 1st class via Royal Mail and our smaller goods and gifts will be delivered via Interlink. Interlink offer a tracking service and also are able to send the customer a 1hr time slot via text message. Please leave a contactable mobile phone number should you require this service.
House of Isabella guarentee your satisfaction
If for any reason you are not satisfied with your purchase from us then do not worry. You have 7 days after the date of delivery to notify us and return your item. The returned item must be in the original packaging and with all labels intact. The goods must be unmarked and undamaged.
To return items, we suggest you use a postal service which is insurable and one which can be tracked to protect yourself from loss or damage when in transit. We also suggest that the courier will allow us to inspect the item before accepting it into our warehouse before offering the customer a refund. If for any reason you are unsure of who to use to return your purchases to us, please get in touch and we will endevour to help organise or suggest a suitable courier.
Please note the customer is liable for return transport costs should this returns policy be required. If the item was delivered free, then the true cost will be deducted from the refund cost.
Damaged or Faulty Goods
In the unlikely event of your purchase turning up faulty or damaged, then you must report this to us within 48hours of the delivery being signed for.
We strongly suggest that you inspect the item as best possible before signing for the item. That way if you are not happy, our delivery team will take away the faulty or damaged goods immediately.
If your goods are faulty or damaged, we must recieve photographic evidence by email. House of Isabella will refund postage costs on faulty or damaged goods once the damage or fault has been inspected and verified by our team back in our warehouse.
Quite a large amount of our furniture is 'antique reproduction' furniture and has been deliberately and professionally distressed and aged for an authentic look. With this come imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website.
Payment & Security
Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers.
Credit card security is provided by our secure gateway Level 1 PCI DSS. All credit card numbers are encrypted using 128 bit encryption and information is protected using Dynamic SSL technology. They are only encrytped once they reach our computer. They are not held in clear text on any website.
All items will be charges at 20% Tax unless specified. Our VAT registration No. is:122780920