British Sterling

FAQs

Do you have a contactable telephone number?

No. In an effort to keep all costs to a minimum to pass on value to our customers, we ask that all enquiries be made via email or via our contact us page. We aim to respond within 24hrs but more often than not you will receive a response much sooner if not instantly.

Can I view your products in person / Do you have a retail outlet or showroom?

Unfortunately we do not have any showrooms or retail outlets. We pride ourselves on only stocking products of the utmost quality, and we retail them exclusively through our website. This allows us to offer a large range of quality products, at the best price possible, which we stand behind with our price match guarantee.

We offer a 14 day returns period on all orders. This allows customers to purchase with the confidence that if the item doesn’t suit, or isn’t exactly what was expected, it can be returned. All that we ask is that the item is sent back to us, and it must be in its original packaging. 

What is your returns policy?

If you are wish to return your purchase for whatever reason, you have 14 days from the date of delivery to do so. The products must be returned in their original packaging. We can collect on your behalf for a delivery fee of £25 which will be deducted from your refund total.

Can I track my order?

Quite often our couriers produce a tracking code which we can pass onto our customers to allow them to track progress. If the order has been dispatched via pallet delivery, tracking is not always available. Please feel free to ask us for more information.

What if my delivery arrives damaged?

In the unfortunate event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange collection and a replacement with you.

Can I nominate a chosen date for delivery?

Yes. More often than not we can communicate a chosen delivery date that suits you via our couriers provided enough notice is given to us. Please make reference to your chosen date in the notes section of the checkout page.

Do you offer discount to trade customers?

Yes. If you qualify as a trade professional within the industry, we can discuss trade discount with you. Please contact us for more information.

Can I arrange collection to get my purchases faster?

Yes. Depending on the order, please contact us to discuss your requirements.

Do you offer Express Delivery so that we can get our order fast tracked?

Yes. We offer an Express service which will guarantee your delivery faster or your delivery money refunded. Please chose this option at the checkout stage if required.