HOW IT WORKS
EASY SIGN UP
Select Clearpay as your payment method once on the checkout page. All you need is your debit or credit card. You must be 18 or older and meet additional eligibility criteria to qualify.
INSTANT APPROVAL & SHIPMENT
There are no long forms to fill out. You will receive an instant approval decision and your order will be shipped within our regular time frames.
NO EXTRA FEES
Clearpay is always zero interest. There are never any additional fees when you pay on time. *Automatic payment taken every two weeks.
VIEW ORDERS & MAKE PAYMENTS
After your order has been processed, you can log in to your account to view your orders, make payments and manage account details.
WHAT IS CLEARPAY?
Clearpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments made every two weeks without any interest.
HOW DO I USE CLEARPAY?
Just shop with us and checkout as usual. At checkout, choose Clearpay as your payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just login to your Clearpay account. Then complete your order – it’s that easy! Please note, all items in your shopping bag must be eligible for Clearpay, and the cart value must be between £10 and £800.
CAN I USE CLEARPAY IF I AM AN INTERNATIONAL CUSTOMER?
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.
HOW DOES THE CLEARPAY SCHEDULE WORK?
All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every two weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may login to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
WHAT IF I CAN'T PAY MY CLEARPAY INSTALMENT?
WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?
Clearpay orders are delivered within our standard delivery time frames like any order from House of Isabella UK. Free delivery is available on all orders.
IS THERE A LIMIT ON HOW MUCH I CAN SPEND ON A SINGLE CLEARPAY TRANSACTION?
Yes, your cart value must be between £10 and £800 to use Clearpay.
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED WITH CLEARPAY?
Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from House of Isabella UK to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay returns? Go to help.clearpay.co.uk.
WHERE CAN I FIND OUR MORE ABOUT CLEARPAY?
*Your payment schedule will be emailed to you. If funds are not available at the time an automatic payment is due, you will be charged a late fee of £6. If left unpaid an additional seven days, another fee of £6 will be charged. However, total late fees will not exceed £36 or 25% of the total order (the lesser amount).