British Sterling

Returns Form

Please complete the form below -


I understand that a charge of 10% of the returned goods value, will be deducted from my refund, to cover for collection returns charges (min. charge £20). Alternatively I may post items back myself, at my own cost, providing the courier and tracking code to House of Isabella. Collection costs could be waived if you received your order faulty/damaged.
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Reason for return *





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What should we do *
Please provide up to 3 preferred collection dates
Product code(s) of item(s) returning *
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Please note that we must ensure the above 3 images requested are sent to us to process claims with our insurers. Failure to provide the 3 images of the above may delay or deny a return/replacement request.



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All returns must be reported to us within 14 days of receipt.
Please ensure returned items are in their exact original packaging as returns may be rejected otherwise.
Collection costs of 10% will be deducted from your refund (where applicable) once the item has been received and checked over. Alternatively, you can organise return to us via your own courier if this suits. Please allow up to 5-10 working days for the item to reach us and be refunded.