British Sterling

Returns Policy

Returns

If for any reason you are not satisfied with your purchase from us then do not worry. You have 14 days after the date of delivery to notify us and return your item. The returned item MUST be in the ORIGINAL PACKAGING and with all labels intact. The goods must be unmarked and undamaged. To return your item, please fill in our online returns form https://www.houseofisabella.co.uk/returns-form-i73

To return items, we suggest you use a postal service which is insurable and one which can be tracked to protect yourself from loss or damage when in transit. We also suggest that the courier will allow us to inspect the item before accepting it into our warehouse before offering the customer a refund. If for any reason you are unsure of who to use to return your purchases to us, please get in touch and we will endeavour to help organise or suggest a suitable courier. We can quite often collect for you and deduct this from your refund should you wish.

Please note the customer is liable for return transport costs should this returns policy be required.

Damaged or Faulty Goods

In the unlikely event of your purchase turning up faulty or damaged, then you must report this to us within 48hours of the delivery being signed for.

We strongly suggest that you inspect the item as best possible before signing for the item. That way if you are not happy, our delivery team will take away the faulty or damaged goods immediately.

If your goods are faulty or damaged, we MUST receive photographic evidence by email. House of Isabella will issue a full refund including any postage costs on faulty or damaged goods once the damage or fault has been inspected and verified by our team back in our warehouse.

Please note:

Quite an amount of our furniture is 'antique reproduction' furniture and has been deliberately and professionally distressed and aged for an authentic look. With this come imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website.