CHANGE OF MIND - 30 DAY RETURNS
If you are not fully satisfied with your purchase, for whatever reason, you have up to 15 days from the date of delivery to notify us via our returns form. Once you have received your approval and your #RMA code, your item must be received into our warehouse within 30 days of your initial delivery.
Items must be in their original packaging and in a re-saleable condition. Once received back at our returns depot and inspected, a refund will be issued in due course. The purchaser is responsible for arranging return shipping and all associated fees. If you are shipping an item over £50, we advise using a shipping service that provides tracking, or purchasing shipping insurance to ensure we receive your returned item.
You have 15 days from Delivery to return to us for a refund to the original payment source. You have an additional 15 days following, for refund in gift voucher credit. 30 day refund policy from date of delivery.
Gift vouchers, made to order brands (such as Heathfield & Co.) and perishable goods cannot be returned.
In the unfortunate experience of damage, please report within 24 hours of delivery - outside of this period damages will be deemed to have happened after the delivery event. We encourage our customers to check items in the presence of the delivery driver before you signing for the delivery. Send items back with the driver if in the rare event you are unsatisfied due to damage. To return a damaged item, please fill out our Returns form.
Quite an number of our pieces are 'antique reproductions' and have been deliberately and professionally distressed and aged for an authentic look. With this, comes imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be wary that colours may vary slightly from the colour tones shown in the pictures contained within our website.